How we use your information
Mountain View Veterinary Health Center will never sell your information. All your personal information is kept in strict confidence as required by law. Your information may be shared with our business partners to provided better service to you (email and appointment reminders, online pet medical records, prescription home delivery services, HomeAgain pet rescue microchip database, etc.), but they will never sell or share your information. At times, aggregate data may be shared to better the field of veterinary medicine, but at no time will personal identifying information be given for statistical studies.
Thank you for choosing Mountain View Veterinary Health Center. Our primary mission is to deliver the best and most comprehensive veterinary care available for your pet. An important part of the mission is making the cost of optimal care as easy and manageable for our clients as possible by offering several payment options.
Mountain View Veterinary Health Center requires payment in full at the end of your pet’s examination and/or at the time of the discharge.
- Cash, Visa®, MasterCard®, American Express® or Discover Card®,
- By paying by check, you authorize us to our agent to process the check by traditional deposit, electronically, or through a ‘preauthorized draft.’ If the check is returned for any reason, you authorize us or our agent to re-present the check one or more times by such methods, and you authorize us or our agent to collect a returned check fee up to the maximum amount as permitted by law. A driver’s license will have to be presented each time you pay by check, and the driver’s license must match the name imprinted on the check.
- Convenient Monthly Payment Plans¹ from CareCredit®
- Allow you to begin treatment today and pay over time
- Available for any treatment amount
- Can be used repeatedly - for your entire family - without having to reapply
Deposit & Billing
For some treatments or hospitalized care, a deposit is required. Treatment plans requiring comprehensive care of $300 or more require a 50% deposit to begin your pet’s treatment. Any other payment arrangements must be discussed and approved with the practice manager before any services are rendered. Mountain View Veterinary Health Center charges the maximum amount allowable by law for checks returned unpaid. We charge 1.75% per month (21% per year) interest with a minimum charge of $5.00 on all outstanding account balances older than 30 days including returned check balances. If you have an account 30 days past due, Mountain View Veterinary Health Center may relinquish your balance owed to an outside collection agency. Any balances referred to an outside collection agency will incur a collection referral fee of 40% and you will be responsible for all court costs and attorney’s fees associated with collecting your balance.
Additional Policy Information
Mountain View Veterinary Health Center has posted business hours but does offer after-hours pick ups and drop off in certain cases. Any pets picked up or dropped off outside of our regular posted business hours for any reason will incur an after hours drop off/pick up fee. A fee of $45 may be charged for clients who miss or cancel more than 3 appointments or reservations in a calendar year without 24 hours notice. For clients with pet insurance, we are happy to provide you with the necessary documentation to submit a claim to your insurance carrier.
All product sales are final this includes but is not limited to pet foods, controlled substances, prescription drugs, and over the counter products. In some cases where a manufacturer guarantees the product a return may be possible. We reserve the right charge a 10% restocking fee on all returned products and all returns must be approved by the practice manager and the attending veterinarian.
If you have any questions, please do not hesitate to ask. We are here to provide the best veterinary care available to your pet.
By signing below, you agree to the foregoing terms of payment and policies, you also certify that you are eighteen years of age or over: